FAQ

It’s important for us to inform you that our rental location operates on an appointment-only basis. To ensure the best service, we kindly request that you adhere to your scheduled pick-up time. Should your plans change, we are more than happy to accommodate adjustments to your pick-up time after your booking is confirmed. Please don’t hesitate to reach out to us for any rescheduling needs.

Our pickup location is conveniently situated near Bergen airport, offering easy access to essential amenities such as grocery stores and gas stations, making your trip preparation as smooth as possible.

ARRIVING FROM BERGEN AIRPORT

Traveling from the airport to our location is a breeze. A quick one-stop, one-minute light rail journey from the airport to “Kokstadflaten bybanenstopp” is all it takes. From there, a short 400-meter walk will lead you directly to our pick-up spot. For your convenience, here’s a link to our exact location on Google Maps. Please note that our location is a simple parking and there is no formal office.

ARRIVING FROM BERGEN CENTER/TRAIN STATION

If you’re coming from Bergen Center or the train station, the light rail offers a direct and convenient route. Take the light rail towards the airport, and disembark at “Kokstadflaten bybanenstopp.” About 37-minute journey. From there, it’s just a 400-meter walk to our pick-up location. Here’s the Google Maps link for precise directions. As with our airport route, please be aware that our location is a straightforward parking lot, and there is no office. Just us meeting you.

Our campervans are available for pick-up seven days a week, from 10:00 AM to 6:00 PM. To provide you with the best service and ensure a smooth handover, we schedule each pick-up appointment. These slots are offered on a limited, first-come, first-served basis. You are welcome to select your preferred pick-up time when booking. If you need to adjust this time after your booking, please contact us, and we will do our best to accommodate your request. Campervans must be returned no later than 12:00 (noon) on the last day.

We recognize that travel plans can vary, and you may need to pick up your campervan early or drop it off late. We suggest booking an additional night if your schedule requires an early pick-up or late drop-off outside our standard business hours. This ensures the campervan is ready and available at your preferred time. Please get in touch with us before booking to confirm the availability of the van for your specific pick-up or drop-off times.

Why Booking Early is Beneficial

Booking your campervan early increases your chances of securing the model that best suits your needs and ensures you can choose the dates for your adventure. Early reservations are essential, especially in Norway, where the peak travel season stretches from late May through September.

We recommend booking at least three to five months in advance to guarantee your preferred campervan and dates during this busy period. Remember that by the end of April, we often find that 70% of our availability is already booked.

Moreover, early booking comes with the added advantage of better pricing. The sooner you secure your reservation, the more likely you will enjoy the most favorable rates. Planning saves you money and gives you peace of mind, knowing your ideal travel arrangements are in place.

To ensure the safety and compliance with our insurance policies, we have set specific driving experience and age requirements for renting our campervans:

• Mini Automatic Campervan: Drivers must have a minimum of 2 years of driving experience and be at least 21 years old.
• High Roof Campervans (Manual and Automatic): A minimum of 3 years of driving experience is required. The minimum age for drivers is set at 21 years old.
• Pop Top Automatic Campervan: Renters must have at least 3 years of driving experience and be a minimum of 25 years old.

These requirements are in place to ensure that all our guests have a secure and enjoyable experience with our campervans. We appreciate your understanding and cooperation in meeting these criteria.

For any requests to change or cancel your reservation, please email info@fjordcampers.no, including your reservation number. We understand that plans can change, and we’re here to assist you in adjusting your rental period. Please note that the feasibility of altering your rental period is subject to future demand and availability, and each request will be evaluated on a case-by-case basis.

CANCELLATION FEES:  In case of cancellation, the minimum cancellation fee is 1500 NOK, and you will be charged for any cancellation. The amount of the cancellation fee depends on the date of cancellation (days before the beginning of the rental) and graduates as follows:

• Cancellation 28 to 22 days before rental starts: 50% of the total rental amount.
• Cancellation 21 to 15 days before rental starts: 75% of the total rental amount.
• Cancellation 14 days or less before rental starts: 100% of the total rental amount.

We strive to be as accommodating as possible and recommend that you contact us at your earliest convenience should your plans change.

Yes. You can add as many drivers as you have in the group. They must all be at least 21 (25 years old for POP TOP AUTOMATIC) and show their driver’s licenses and IDs when you arrive to pick up the campervan.

At the moment, we do not offer such a service.

If you encounter difficulties completing your purchase or processing a payment, we recommend taking a two-step approach to resolve the issue swiftly.

CONTACT YOUR CARD PROVIDER: Payment issues often relate to restrictions set by your card provider. This could include a daily spending limit, a maximum limit for a single transaction, or other security measures. Reach out to your card provider to ensure that your card is not restricted in a way that is preventing the transaction.

CONTACT US: Simultaneously, we encourage you to contact our team. We can identify specific error messages in our system. This helps us determine whether the issue is related to card limits or if there are any technical difficulties on our end. By checking with both your bank/card provider and us, you can ensure a comprehensive approach to solving the payment problem.

At Fjord Campers, we are dedicated to ensuring that your stay in our campervans is not just comfortable but truly memorable. Our rental package is thoughtfully designed to include a variety of complimentary services and items so you can focus on enjoying your journey:

– UNLIMITED MILEAGE
– INSURANCE
– SLEEPING SUPPLIES
– KITCHEN SUPPLIES

Special Note for Mini Automatic Campervan Rentals: While our Mini Automatic campervan comes well-equipped, we recommend considering additional gas canisters for cooking, depending on the length of your rental and cooking needs. Each rental includes two new gas canisters and the one the previous renter left, which may vary in quantity. To help you plan, we suggest the following:

For a 3-day rental: 2 cartridges
For a 5-day rental: 3 cartridges
For a 7-day rental: 4 cartridges

Remember, your actual needs may vary based on how frequently you cook.

For the payment of the reservation, we accept:

• American Express
• China UnionPay (CUP)
• Discover & Diners Club
• eftpos Australia
• Japan Credit Bureau (JCB)
• Mastercard
• Visa
• Wire Transfer (The lessee still needs to bring a valid credit card). If you want to use a wire transfer, email us directly.

Your vehicle is equipped with a toll pass tag (AutoPass). This tag records every time you use a toll road or a ferry during your trip. Within 10 days after you return the van, we will calculate the total tolls and charges from your travel and charge you for that amount. While making a reservation, you will be charged 250 NOK, which is our administration fee.

During the booking process, we offer the convenience of displaying prices in your preferred currency. This feature is designed to understand our rates in a currency familiar to you clearly. However, it’s important to note that these displayed prices are converted from our base price in Norwegian Krone (NOK) and are intended only for indication purposes.

Please be aware that the final billing for your booking will be processed in NOK.

When booking a campervan with us, the person making the reservation must present a credit card. In the event of an accident, the card will be charged for an amount corresponding to the excess (self-risk/liability fee). The specific amount is determined by the insurance option you select during the booking process. We assure you that this procedure is a standard practice designed to provide peace of mind and security for both parties involved.

The lessee (the name on the rental contract) will always need to bring a valid credit card for insurance purposes.

We understand that travel plans can change unexpectedly, leading to an early return of your rented campervan. However, it’s important to note that our policy generally does not allow refunds for unused time. Once a rental period is agreed upon and the campervan is rented out, it is reserved exclusively for you for that duration.

This policy is in place because the campervan is potentially unavailable for other customers during your reserved period. If you have a unique situation or concerns, please contact us directly. We’re here to assist you and make your experience with us as positive as possible.

We are pleased to inform you that our campervan rental price includes UNLIMITED MILEAGE. This means you have the freedom to travel as far as you want without any additional charges based on the distance covered. We believe in providing our customers with a hassle-free experience, and this unlimited mileage policy allows you to explore to your heart’s content without worrying about incurring extra costs.

Absolutely not! Each campervan is fully equipped with a dedicated heating system to ensure you stay warm and cozy throughout the night. To enhance your comfort, we provide every guest with essentials, including a pillow, duvet, warm blanket, and bed linen. The only time you might need a sleeping bag is if you choose to book a tent with us or plan to spend a night under the stars. Rest assured, inside our campervans, you’ll enjoy a comfortable and snug sleeping environment.

At Fjord Campers, we take great pride in ensuring you have everything you need for an unforgettable campervan adventure. Our commitment to your comfort and convenience is reflected in the comprehensive provision of all essential items – from cozy bedding to practical cooking and cleaning supplies. Each campervan model has a detailed list of included amenities to give you a clear idea of what to expect. Whether you’re an experienced camper or a first-timer, we aim to provide a hassle-free experience. Here’s a glimpse of our range:

MINI AUTOMATIC
HIGH ROOF AUTOMATIC
HIGH ROOF MANUAL
POP TOP AUTOMATIC

Yes! No matter which type of van you opt for, you’ll have at least one shoulder and one lap belt for a car seat.

• We do not have the latch and anchor system for car seats in Mini Automatic, High Roof manual, or automatic, but both a shoulder and lap belt work to install most types of car seats, front or rear-facing.
• Pop Top Automatic has an Isofix system for installing a child seat.

See available extras and additional services listed HERE.

At Fjord Campers, we understand the importance of comfort and convenience during your travels. That’s why all our High Roof models are equipped with an emergency travel toilet/latrine, allowing you to decide whether to keep it in the van or leave it at our warehouse for more space. Additionally, we’re excited to introduce our latest fleet addition, the Pop Top Automatic, which features an onboard shower and toilet, elevating your travel experience with the comforts of home.

Benefits and Considerations of a Travel Toilet

Benefits:

• Immediate Convenience: Enjoy instant access to sanitary facilities, no matter where your adventure takes you.
• Mountain and Winter Trips: This is especially useful when exploring higher elevations or embarking on winter camping adventures, where facilities may be scarce.

Considerations:

• Maintenance: Each toilet must be emptied and cleaned before returning the camper, requiring a bit of extra effort on your part.
• Space Utilization: The travel toilet occupies space within the camper, which could otherwise be used for storage, particularly during summer on lowland trips where alternative facilities are readily available.

Seasonal Recommendations:

• April to September: Take advantage of the ample bathrooms available at gas stations, shops, restaurants, and public facilities. Campsites typically offer toilets and showers, and we encourage you to explore the public swimming pools found in nearly every town for a refreshing experience.
• October to March: While gas stations and restaurants remain accessible, campsites may offer limited facilities. During these months, a travel toilet can be a valuable addition to your camper, justifying the extra space it occupies.

While our Pop Top Automatic models have the convenience of an onboard shower, we’ve chosen not to include this feature in our custom-built High Roof or Mini campervans. Here’s why:

The abundance of external bathing facilities across Norway makes onboard showers unnecessary for these models. Our aim is to keep your campervan experience as straightforward and hassle-free as possible. Showers in custom-built campers can introduce complications, and we prioritize simplicity and ease of use for your travels.

Bathing Options Throughout the Year:

April to September: During these months, Norway’s campsites are plentiful and almost always provide shower facilities. Additionally, we encourage you to explore the public swimming pools in nearly every larger town – they’re a great way to refresh and unwind. The natural beauty of lakes, rivers, and fjords offers a unique and refreshing bathing experience!

October to March: While campsite options may be fewer, some still offer shower facilities. Plus, public swimming pools remain open and accessible in larger towns, ensuring you have options to stay clean and comfortable during your travels.

All our campervan models are equipped with good winter tires and, most importantly, a very efficient heating system, making it possible to stay warm and sleep comfortably.

We understand how important it is to keep your devices charged and ready while on the road. That’s why each of our campervans is equipped with modern charging amenities to cater to your needs. You’ll find USB plugs and 12V outlets readily available for your convenience, alongside inverters designed for charging smart electronics (up to 500W) such as drones, batteries, laptops, and more.

A friendly reminder on using the inverter: The inverter is a fantastic tool for keeping your gadgets powered up, but it comes with a simple guideline to ensure everything runs smoothly. You can safely plug any battery-powered device into the inverter. However, it’s crucial to avoid connecting non-battery-powered appliances, like hairdryers, hair straighteners, or electric kettles, as they can cause the inverter’s fuse to blow. Such an incident would not only disable the inverter but could also affect the entire rear electronics system, including the heating until the fuse is replaced.

To keep your adventure hassle-free and your campervan functioning optimally, please be mindful of what you plug into the inverter. This minor consideration will ensure that all your electronic needs are met without any unwelcome interruptions.

All our campervans come with modern Bluetooth or CarPlay connectivity, allowing you to easily stream music, use your phone’s navigation, and more from your vehicle’s dashboard. Additionally, for your convenience, each living area includes a Bluetooth speaker for enjoying your favorite tunes inside or outside the campervan.

Our campervans are built on modern vehicle bases to ensure they are as fuel-efficient as possible. However, fuel consumption can vary based on terrain, load, and driving style. Here are the average fuel consumption rates for our models:

• Mini Automatic: 6.2L per 100km
• High Roof Manual: 10L per 100km
• High Roof Automatic: 11L per 100km
• Pop Top Automatic: 9.8L per 100km

These figures give you a general idea of what to expect, helping you plan your journey with us efficiently.

To rent a campervan from us, you must present a valid and official category B (regular) driver’s license at the time of pick-up. We will either make a copy of your driver’s license when you pick up your vehicle or request a copy during the reservation process. Please note that provisional or probationary permits are not accepted.

For non-U.S.A, Canadian, or European (EEA) license holders, your license must meet the following criteria:

• License Number: Displayed on the permit.
• Photograph: Must include a photo of the license holder.
• Validity Date: Must be currently valid with a visible expiration date.
• Latin Characters: The license must be written or printed in Latin characters for readability.

If your driver’s license does not meet these requirements, you must obtain an international one to proceed with the rental.

Ensuring your documentation is in order before arrival will facilitate a smooth and efficient pick-up process, allowing you to start your adventure with us without delay.

Booking campsites in Norway ahead of time is generally a good idea, especially during the peak travel season from late May to early September. Campsites in popular areas can fill up quickly due to the high demand from local and international travelers. Booking in advance ensures you secure a spot at your desired location, offering peace of mind as you plan your itinerary. Additionally, pre-booking can sometimes provide access to better rates or reserved spots in more sought-after locations. But please keep in mind that some campsites operate on a first-come-first-served basis, and booking upfront is impossible.

However, if your travel plans are flexible, you might find that keeping a more open itinerary allows for spontaneous exploration. Norway’s extensive network of campsites means you can often find a place to stay without advance reservations, especially outside the peak season or in less frequented areas. Remember, flexibility can lead to unexpected adventures and discoveries.

Ultimately, whether you book in advance or decide to explore as you go should depend on your travel style, the season, and how much you’re willing to leave to chance. For a stress-free experience during the busier months, early bookings are advisable.

In Norway, the emergency numbers are straightforward to remember:

• 112 for Police
• 113 for Ambulance
• 110 for Fire

These numbers can be dialed free of charge from any phone, including mobile phones, even without a SIM card. It’s essential to use these numbers only in genuine emergencies where immediate police, medical, or fire assistance is required. For non-emergency assistance, you should look up the specific non-emergency numbers for the local police or other relevant services in the area you are staying.

Traveling to Sweden or Finland with the camper is possible, but please inform us upfront. However, please note that the onboard internet service is limited to Norway only. Additionally, taking the Fjord Camper into Russia is not permitted.