Terms and conditions

Fjord Campers Terms and Conditions as of 10th of September 2022

When completing a reservation with Fjord Campers, you confirm that you have read, understood, and accepted these Terms and Conditions.
A copy of the contract including these Terms and Conditions will be given to the driver upon pick-up.

1. RENTAL PERIOD: Rental period starts with the handover of the campervan. The period of rental ends with the lessor confirming the handover back upon the date and time stated on the rental contract. This will take place during the business hours of the lessor unless otherwise specified in writing. Lessee has read, understood, and accepted these terms and conditions by signing the rental contract. 
2. PICK-UP AND DROP-OFF TIMES: Campervans can be picked-up seven days a week between 10:00 and 18:00 depending on fleet availability on the day of pick up, but your campervan will be available for pick up no later than 14:00 unless a different time has been agreed in writing by Fjord Campers. Campervans must be returned by 12:00 (noon) or will be subject to fees listed in section (3.) of this agreement. 
3. LATE DROP-OFF: If the lessee does not return the campervan at the time agreed upon in this contract, or does not declare his intention to extend the rental period, the lessor or the police are authorized to repossess the vehicle without further notice, and at the lessee’s cost. Extending the rental is dependent on the consent of the lessor and fleet availability. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor will demand up to 24 hours of rental costs under the terms of this contract and a fine of 1500 NOK. 
4. EARLY DROP-OFF: There is no refund available for the unused portion of the rental should the campervan be returned earlier than contractually agreed on the rental agreement.
5. RENTAL EXTENSIONS: If the lessee wishes to extend the rental whilst on rent, they must obtain authorization from the lessor. Rental extension is subject to fleet availability. Any request for an extension must be communicated in writing as soon as possible and approved by Fjord Campers. 
6. PAYMENTS: Reservation must be paid in full at the time of booking. Rental charges are calculated on a “per night”  basis. 
7. DEPOSIT ON ARRIVAL: When picking up the campervan, the lessee will have to do a deposit payment. The deposit has to cover the lessee’s self-risk fee. The deposit will be charged from the lessee’s credit card and will be refunded 10 days after the campervan return and every balance due is settled. If any additional costs (all expected and unexpected costs and charges during the rental period including extra insurance, damages, repairs, tolls, tank refill, parking tickets, or speeding tickets) have to be withheld, the remaining amount will be returned by money transfer after the incident is cleared.
8. EXTRAS: Extras must be booked in advance. Options and prices can be found on the Fjord Campers website. All extras must be returned in the condition they were picked up.
9. EXCHANGE RATE/CURRENCY FLUCTUATION: All credit card transactions are conducted in Norwegian Crowns (NOK). Due to exchange rate fluctuations, there could be some variation in the amount initially debited against the credit card and the amount refunded when the vehicle is returned. Fjord Campers accepts no liability for these variations, up or down.
10. WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT: The charges as set out herein are not final. Should a written and/or calculation error occur, the guest authorizes Fjord Campers (Simon og Justin AS)  to charge their credit card for any shortage, or in case of overpayment, receive payment from Fjord Campers.
11. TAXES AND GOVERNMENT CHARGES: All charges are inclusive of 25% VAT.
12. VEHICLE MODEL AND SIZE: All Fjord Campers campervans are advertised openly and honestly on our website. All vehicles are supplied in direct relationship to models booked by the guest. Any refusal to take the vehicle that was booked is classified as a cancellation on the day of pick-up and will not be entitled to a refund. Lessor reserves the right to upgrade to a higher-rated vehicle at no extra cost.
13. PICK-UP INSPECTION: An inspection of the vehicle should be conducted by the guest upon pick-up. The inspection should cover the exterior of the campervan, internal panels, and windscreen, the internals of the back of the campervan, and the inventory supplied. If the guest notices any problems or damages it should be reported to the lessor immediately. In the case of any issues upon pick-up inspection, please inform us immediately to provide the opportunity to rectify any points prior to departure. Once the campervan is picked up and taken from the pick-up location, the guest agrees that they have received the vehicle in satisfactory condition and no refunds will be provided for issues with the time of pick-up condition of the vehicle from this point forward.
14. HELPLINE: For general questions and requests, please send an email to info@fjordcampers.no . A reply will be sent within 24 hours. In case of an urgent matter, please call us at +47 400 22 297. Any problems associated with the campervan must be reported to the lessor as soon as possible and within 24 hours to give the lessor the opportunity to rectify the problem during the rental period. Failure to notify the lessor will compromise any claims for compensation. We do not accept liability for any claims submitted after this period. If the lessor is either not contacted or the lessee does not allow the lessor the opportunity to rectify the problem during the rental period, the lessee agrees that the problem is of such a minor nature that the lessee makes no claim for loss of time in respect of the rental period. The lessee also agrees that the lessor is not responsible for any claims made by the lessee after the return of the campervan. Note: It can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening times and/or spare parts and the lessor will not provide refunds due to delays in obtaining parts for repairs.
15. CANCELLATIONS/RENTAL DATE CHANGE:  A cancellation/rental date change together with your reservation number has to be sent by email to info@fjordcampers.no. Rental period change options rely entirely on future demand and availability and are reviewed on a case-by-case basis. In case of cancellation, the minimum cancellation fee is 1.500,- NOK, and will be charged with any cancellation. The amount of the cancellation fee depends on the date of cancellation (days prior to the beginning of the rental) and graduates as follows:
    28 to 22 days = 50% of the total amount of the rental
    21 to 15 days = 75% of the total amount of the rental
    14 or fewer days = 100% of the total amount of the rental.
16. CANCELLATION BY LESSOR: Fjord Campers can cancel any reservation/booking in case of overbooking or any other reason. In this case, the full amount will be refunded without any additional costs or fees.
17. TRAVEL INSURANCE: We strongly recommend that the lessee purchases a comprehensive travel insurance policy prior to traveling through a reputable provider. 
18. INSURANCE: The lessor undertakes to maintain valid liability insurance for business operations. The rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and the owner. Third-party liability insurance will consist of the amount stipulated by Norwegian law at any given time. The lessee can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss. CDW and SCDW do not cover the following:
    a. Intentional damage or damage due to gross negligence on the part of the driver.
    b. Damage resulting from the driver being under the influence of alcohol, stimulants, or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
    c. Damage due to race or test driving.
    d. Damage due to war, revolution, civil unrest, and riots.
    e. Water damage to the vehicle.
    f. Holes burned into seats, carpets, or mats.
    g. Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
    h. Damage caused by driving on rough roads to the vehicle’s transmission, parts that are in or attached to the chassis; damage to the chassis resulting from the vehicle scraping the surface on rough roads, and as a result ridges being left by road graders and by stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
    i. Damage resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damage if the driver is forced to leave the road, for example, due to road repairs.
    j. Damage occurred by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle.
    k. If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
    l. Lessors’ loss as a result of the vehicle being stolen.
19. DRIVERS AGE: The minimum age for drivers is 21 years.
20. DRIVERS LICENSE: All drivers must present a valid driver’s license with no restrictions on them in order to operate the vehicle. The driver’s license must be valid for at least a year and be shown the day the contract is signed. The license needs to be readable in English. The driver must present an international driving license if the license cannot be read in English.
21. MAXIMUM NUMBER OF PASSENGERS: The lessee agrees that the campervan rented may only be used to carry the maximum number of passengers as shown on the Rental Agreement or as dictated by licensing authorities. Fjord Campers will not accept any liability if these terms are breached.
22. UNAUTHORISED AND PROHIBITED USE: The following persons must not drive the Vehicle:
    a. Any person who is not identified on the Rental Agreement
    b. Any person whose blood alcohol concentration exceeds the lawful percentage.
    c. Any person whose driver’s license has been canceled or suspended.
    d. Any person who is under the influence of legal or illicit drugs.
    e. Any person who holds a learner’s permit or a probationary license.
    All insurance coverage will be void if any of the above terms are breached.
23. TOLL ROADS/FERRIES: Lessor will charge the lessee for all toll road passing if this is not prepaid at the time of booking. An E-TOLL tag will be supplied for each campervan. It will be glued to the windscreen. If the E-TAG is lost or damaged during the hire, a replacement cost fee of 500 NOK will be charged. All charges collected by the E-TAG during the rental period will be charged to the lessee after drop-off.
24. CLEANING FEE ON RETURN OF VEHICLE: The guest undertakes to forfeit a cleaning fee of 750 NOK should the campervan not be returned to Fjord Campers in the same clean state.
25. GAS: The gas bottle supplied with the campervan is not always supplied full on pick-up but is refilled by Fjord Campers frequently. A refill can be purchased by the guest, at the cost of Fjord Campers from any gas station. This amount from the provided receipt will be reimbursed after drop-off. Lessee is responsible for any damage to a Fjord Campers property caused by incorrect usage of the gas bottle and gas fittings.
26. FUEL: Regular DIESEL is to be used in all our campervans. Fuel is to be refilled by the lessee when required. The fuel economy of each individual campervan may vary depending on several contributing factors including, but not limited to, how the vehicle is driven, tire pressure, weather, and vehicle load. Fjord Campers will not be held responsible for any variations in fuel economy. The campervan shall be dropped-off with the same amount of fuel as stated on the rental agreement upon pick-up. Campervans returned with a lower level of fuel than indicated will be charged at the market price + 10% extra charge. If you run out of fuel and request roadside assistance you will be liable for the call-out fee, in addition to the cost of the fuel and expenses retrieving the fuel.
27. TIRE/WINDSCREEN DAMAGE: Tire damage, flat tires, or spiked tires are at the cost of the lessee. Average tire prices in Norway are around NOK 2000, so please take care of the vehicle’s tires. The lessee will be responsible for tire damage and windscreen damage up to NOK 5000.
28. VALUABLES: Fjord Campers assumes no liability for valuables left in or stolen from the campervan. Please note: Insurance on personal property is the lessee’s responsibility.
29. RENTAL REFUSAL: Fjord Campers reserves the right to refuse any rental or the continuation of any rental at its discretion.
30. FJORD CAMPERS LIABILITY: Fjord Campers will not be liable to the guest for any loss, damage, or inconvenience caused by delayed delivery of the vehicle, or by the vehicle not being suitable for the guest’s purposes. Fjord Campers will not be liable for any loss or inconvenience from change in drop-off location caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, etc., nor for any personal injury or damage to the guest’s property caused thereby.
31. REPAIRS: Fjord Campers’ campervans are always fully maintained and serviced. However, it must be recognized that occasional breakdowns and small problems will occur. Lessor has a 24/7 agreement on breakdowns with his insurance provider.
    Should serious problems be encountered; the guest must inform Fjord Campers at the first possible opportunity and follow Fjord Campers’ instructions. In case of an emergency or urgent matter, please call our administration at +47 400 22 297.
    Downtime: In all cases, the responsibility of Fjord Campers is limited to refunding for the downtime that the vehicle is in a repair shop and the time lost through not being able to drive the vehicle. Minor repairs to mechanical items and oil consumption up to NOK 500 will be reimbursed against receipts on completion of the rental.
    Accommodation: No alternative accommodation or food items will be paid for during such downtime. However, the client has the right to choose between Fjord Campers refunding for lost time, and Fjord Campers paying the accommodation (to a maximum of NOK 1000 per night).
    Flat battery: Should roadside assistance be requested by the lessee due to flat batteries, and it is detected that the cause was due to the fault of the lessee, the lessee will be responsible for the callout fee incurred. If the fault with the battery is due to mechanical problems, there will be no charge.
    Refund for lost time: Any refund for on-road problems will be made at the end of the rental period. The repair time will be calculated, and the downtime reimbursed at the time of delivery from the repairer. Downtime will be calculated in hours, not days, and credited to the guest’s credit card.
    Fjord Campers is not responsible for damage to the guest’s property caused by water due to leaks. Most travel insurances will however cover such damages.
    Fjord Campers will not be held responsible for the guests missing pre-organized tours due to vehicle repairs or breakdowns. Fjord Campers will not reimburse any non-refundable deposits or other associated costs incurred by the guest as a result.
    In the event of a vehicle motor overheating and driven continually until it can no longer function or any damage to the vehicle caused by user error, Fjord Campers has the right under its Terms and Conditions to terminate the rental agreement immediately and to finalize and cancel further use of the vehicle at the guest’s expense. All towing, transport, and repairs will be at the guest’s expense.
32. MAINTENANCE & RESPONSIBILITY: It is the lessee’s responsibility to check and maintain all fluid and fuel levels and to immediately rectify and/or report to Fjord Campers if heavy usage of oil or coolant is occurring or any defect of which the guest becomes aware. It is the lessee’s duty to check the fluid levels every five days (or 500km) to ensure fluid levels are correct. Please check fluid levels while the motor is cold early in the morning. The lessee will be held fully responsible for engine damage if the radiator cap is not properly replaced and sealed after checking fluid levels and/or the warning buzzer or dash lights indicating problems for overheating are ignored. On presentation of receipts, Fjord Campers will reimburse refills of all fluids except diesel.
33. VEHICLE USE: The lessee shall not use the campervan for anything other than its intended purpose or allow the use of the campervan to carry passengers or goods for hire. The lessee shall not allow the campervan to be used to carry volatile liquids, corrosive or flammable materials, or explosives. The lessee will not place any signage of any kind on the campervan to advertise or alter the outside appearance of the campervan. The lessee shall drive the campervan in a careful and cautious manner and will not do or allow to be done anything to harm the campervan.
34. ROAD RESTRICTIONS: Fjord Campers campervans are not allowed to travel on unsealed (dirt or gravel) roads, or beaches.  Traveling on these roads voids all damage protection coverage. The lessee will be liable for all damage caused by traveling on unsealed (dirt or gravel) roads. The full cost of the damage to all parties concerned may be deducted from the guest.
    Fjord Campers does not provide any on-road assistance or repairs where the campervan is on unsealed roads, this is the lessee’s responsibility entirely to arrange their own assistance on unsealed roads.
35. CAMPERVAN EQUIPMENT: The lessee will be charged for any missing or damaged items.
36. TRAVELLING WITH CHILDREN: Fjord Campers will take no responsibility for incorrect vehicles booked for carrying children and any refusal to take the campervan that was booked is classified as a cancellation on the day of pick-up and will not be entitled to a refund under any circumstance. We have some campervans suitable for traveling with children under 140 cm and the guest must specify this by reserving a child-safe campervan.  Fjord Campers is not legally permitted to and will not provide any assistance in fitting or selecting child restraints for campervans or any fines accumulated for children traveling in incorrect child restraints. This is entirely the responsibility of the lessee.
37. KEYS: The guest will be responsible for the cost of replacing keys that are lost or broken, or for the retrieval of keys locked in a vehicle. The cost of a locksmith traveling to the campervan will be at the guest’s expense.
38. DISCLAIMER: All illustrations, photos, and text in any of our advertising material, including our website, are a representation only of the campervans depicted. Variances in any campervan or equipment offered for rental may occur due to modifications and/or upgrades.
39. CONTRACTUAL RIGHTS: The lessee accepts that the Terms and Conditions make this a Norwegian contract and that the guest will be bound by Norwegian Law in which the Agreement is contracted.
    This contract overrides any other contract form or contract taken in any other country. Any changes made to this contract may only be in writing and signed by the lessee and an authorized agent of Fjord Campers.
40. PRIVACY POLICY: The information that is gathered by Fjord Campers during the use of this website and reservations, will only be used for the purposes as indicated and in accordance with the Norwegian law 2018-06-15-38 (Personopplysningsloven). Fjord Campers will not give any information to third parties without the explicit permission of the guest, except by demand of law enforcement. 
41. ACCIDENTS: In the event of the vehicle being involved in an accident (either single or two or more vehicles involved) where damage is done to either Fjord Campers vehicle, any other vehicle involved in the accident, or any person is injured, the lessee or co-hirers must contact Fjord Campers immediately.
    A Fjord Campers insurance form supplied by Fjord Campers must be filled in completely and accurately, with detailed diagrams, descriptions of the accident, and complete details from all parties involved in the accident, signed, dated, and forwarded to Fjord Campers immediately. If the lessee or co-hirers does not adhere to the above Terms and Conditions all insurance will be canceled and the full amount of all repair costs and damages including lost revenue or medical expenses, refunds due to lost time for future customers, and accommodation fees required will be forwarded to the guest.
    Towing and retrieval of damaged vehicles to the closest Fjord Campers approved location is covered. In the event of an accident resulting in the vehicle being damaged sufficiently to require replacement, it is the lessee’s responsibility to make their way to the closest Fjord Campers-approved location that has a replacement vehicle available. Any expenses incurred whilst traveling to the closest Fjord Campers-approved location that has a replacement campervan or motorhome available are the guest’s responsibility.
42. THE GUEST MUST ALWAYS AIM TO DRIVE SAFELY AND RESPONSIBLY.
    The majority of accidents are caused by driving at night or:

• Driving too fast.
• Driving on the wrong side of the road.
• Turning across oncoming traffic.
• Driving while fatigued, tired, or sleepy.
• Animals running across the road.
• Reversing without caution.
• Driving when intoxicated.
• Driving at night.
• The driver becomes distracted by something on the side of the road.
  IF PROPER CAUTION AND DUE CARE ARE EXERCISED BY THE DRIVER, MOST OF THESE ACCIDENTS CAN BE AVOIDED.