Privacy Policy (GDPR)

 

1. Who we are

 

This website is operated by Fjord Campers AS, a campervan rental company based in Norway.

If you have any questions about this privacy policy or how we handle personal data, you can contact us at:

Email: info@fjordcampers.no

This privacy policy follows the requirements of the General Data Protection Regulation (GDPR, EU Regulation 2016/679), applicable through the European Union and EEA framework.

 

2. What personal data we collect

 

We may collect and process the following personal data:

  • Name, email address, phone number

  • Reservation and rental details

  • Payment-related information (processed securely by third parties)

  • Messages sent via contact forms or live chat

  • Email addresses collected via customer inquiries

  • Technical data such as IP address, browser type, and device information

  • Website usage data such as pages visited and interactions

 

We only collect personal data that is necessary to operate our services and provide campervan rentals.

 

3. How we collect your data

 

Your personal data may be collected when:

  • You submit a contact form on our website

  • You communicate with us via live chat

  • You make a campervan reservation

  • You complete a payment for a rental

  • You browse our website (via cookies and tracking technologies)

 

 

4. How we use your data

 

We use your personal data to:

  • Respond to inquiries and provide customer support

  • Process campervan reservations and rental agreements

  • Manage payments and confirmations

  • Improve our website, services, and customer experience

  • Analyze website traffic and marketing performance

  • Comply with legal, accounting, and regulatory obligations

 

We do not sell or rent your personal data to third parties.

 

5. Legal basis for processing

 

Under GDPR, we process personal data based on:

  • Consent – when you submit forms or communicate with us

  • Contractual necessity – to process reservations and rentals

  • Legitimate interest – website analytics, security, and service improvement

  • Legal obligation – accounting and financial record-keeping

 

 

6. Reservations and payment processing

 

Reservation system

 

We use HQ Rental to manage campervan reservations. Personal data entered during booking is processed solely for reservation and rental purposes.

Payment processing

 

Payments are processed securely through Stripe. Fjord Campers AS does not store full payment card details. Stripe processes payment information in accordance with their own privacy and security standards.

 

7. Cookies, analytics, and marketing tools

 

Our website uses cookies and similar technologies.

Google Analytics

 

We use Google Analytics to understand how visitors use our website. This helps us improve website functionality and content. Data may be processed in anonymized or aggregated form.

Meta Pixel

 

We use Meta Pixel to measure advertising effectiveness and display relevant ads on Meta platforms such as Facebook and Instagram.

You can manage or withdraw your cookie consent at any time through your browser settings or cookie banner.

 

8. Live chat and customer communication

 

We use Tidio to communicate with website visitors and customers. When using the chat, we may collect your name, email address, and message content to provide support and follow up on inquiries.

 

9. How long we keep your data

 

We store personal data only for as long as necessary:

  • Inquiry and communication data – until the request is resolved

  • Reservation and rental data – as required by contract and law

  • Accounting and payment data – according to legal retention requirements

  • Analytics and marketing data – according to third-party retention policies

 

 

10. Your rights under GDPR

 

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

 

To exercise your rights, contact us at info@fjordcampers.no.

 

11. Data security

 

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

 

12. Changes to this policy

 

This privacy policy may be updated from time to time. The latest version will always be available on this page.

Last updated: 2026 02 05